We're here to help you find the perfect rug and provide exceptional customer service every step of the way
All times Eastern Standard Time (EST)
Holiday hours may
vary
Phone Support
Immediate assistance during business hours
Email Support
Detailed inquiries and documentation
WhatsApp Messaging
Quick questions and real-time chat
Showroom Visits
By appointment for personalized consultation
Quick answers to common inquiries about our rugs and services
Every rug is handcrafted by verified master artisans using traditional techniques passed down through generations. We provide certificates of authenticity and detailed provenance documentation.
Yes, we work with our artisan partners to create custom rugs based on your specifications. Custom orders typically take 4-8 months depending on size and complexity.
We offer a 30-day return policy for all rugs. Items must be in original condition. Return shipping is covered for defective items, customer pays return shipping for other returns.
We provide detailed care instructions with every purchase. Regular vacuuming, professional cleaning every 12-18 months, and prompt attention to spills will ensure longevity.
Yes, we ship worldwide. International shipping costs and delivery times vary by destination. All international orders include insurance and tracking.
Absolutely! Visit our Miami showroom or request high-resolution photos. For select rugs, we offer a home trial program where you can see the rug in your space before deciding.
Our expert team is here to guide you through our collection and help you discover the ideal handcrafted rug for your space.